Softer Steps Concierge Services LLC, Doing business as “Softer Steps”
These Terms of Service (“Terms”) govern the use of the Softer Steps website and services provided by Softer Steps Concierge Services LLC, doing business as “Softer Steps” (“Softer Steps,” “we,” “our,” or “us”).
By using this website or requesting services, you agree to these Terms.
If you do not agree, please do not use this website or services

Nature of Services

Softer Steps provides non-medical concierge and lifestyle support services for postpartum, recovery, grief, and wellness clients. Services may include, but are not limited to:

• In-home support
• Household assistance
• Organization assistance
• Meal preparation
• Errands
• Transportation support (when agreed in advance)
• Emotional support and companionship
• Postpartum support
• Recovery support
• General wellness support

Services are provided within the Washington DC, Maryland, and Northern Virginia region, subject to availability. All services are non-medical.

Non-Medical Disclaimer

Softer Steps does not provide medical care, nursing care, therapy, counseling, or clinical treatment.Information provided on this website is for general informational purposes only and should not be considered medical advice. Clients are responsible for seeking care from licensed medical professionals when needed. In case of emergency, call 911 or appropriate emergency services.

Website Use

This website is provided for informational purposes and to describe services offered by Softer Steps. You agree not to:

• Use this site for unlawful purposes
• Copy or distribute content without permission
• Misrepresent yourself when contacting us
• Attempt to interfere with website operation

All content on this website is the property of Softer Steps unless otherwise noted.

Service Requests and Booking

Submitting a request for services does not guarantee availability. Services are scheduled only after:

• Consultation (if required)
• Agreement to service terms
• Completion of required forms
• Payment or deposit when applicable

Softer Steps reserves the right to decline services at its discretion.

Payments and Fees

Service fees, deposits, and payment policies will be provided before services begin. Payment may be required in advance depending on the selected package. Additional fees may apply for:

• Transportation
• Extended time
• Additional visits
• Out-of-area travel

Detailed policies are outlined in client agreements.

Transportation Notice

Transportation may be provided as part of concierge support services when agreed in advance. Transportation is not guaranteed and is subject to:

• Availability
• Safety conditions
• Service area limits

Transportation provided by Softer Steps is non-medical and not intended to function as taxi, rideshare, or medical transport services.Additional policies may apply.

Resource and Information Disclaimer

Materials provided on this website, including guides, articles, and resources, are for educational and informational purposes only.They are not a substitute for:

• Medical advice
• Mental health care
• Legal advice
• Professional services

Use of any information is at your own discretion.

Third-Party Links

This website may contain links to third-party websites or resources. Softer Steps is not responsible for the content, accuracy, or practices of any external sites.

Limitation of Liability

Softer Steps is not responsible for damages resulting from:

• Use of this website
• Reliance on information provided
• Service availability
• Third-party links
• Events outside reasonable control

To the fullest extent permitted by law, Softer Steps disclaims liability except in cases of proven gross negligence.

No Guarantee of Results

Softer Steps does not guarantee specific outcomes or results from any services provided. Services are supportive in nature and results may vary based on individual circumstances.

Changes to Terms

These Terms may be updated at any time. Updated versions will be posted on this website. Continued use of the website indicates acceptance of current Terms

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia.

Contact

Softer Steps Concierge Services LLC
Doing business as “Softer Steps”
Contact information may be provided on the website.